Custom-made items: Terms of Service

Terms of Service:

Custom-made services have been temporarily paused due to the COVID-19 outbreak.

The process for custom-made garments/pieces:

  1. Send full request info from or our instagram account to with subject CUSTOM
  2. Get an appointment for a measurement consultation at The Shopaholic
  3. We always suggest measurements be taken by us at our office, but if you choose to send it to us, it needs to be signed off by both parties
  4. Design is confirmed and signed off by client
  5. The Shopaholic provides a quote based off suitable fabric for the design
  6. Client accepts quote by paying the deposit within 7 days of invoice
  7. The Shopaholic makes the garment to ‘fitting-ready’ stage - this step is only for items that require a min. of 2 fittings
  8. Client revisits The Shopaholic for fitting and minor adjustments (making items bigger will be at the discretion of The Shopaholic) 
  9. Delivery of garment is subject to full payment of the outstanding balance


Custom-made garment consultations

  1. Consultations only accepted via email and confirmed with a meeting request via Google, no exceptions unless by prior arrangement 
  2. Measurements taken during the consultation will be taken as the final metrics for the making of the garment - any adjustments or alterations incur additional costs at the discretion of The Shopaholic.
  3. No work will commence prior to acceptance and client signature required on measurement sheet after consultation 
  4. Quotations are valid for 7 days only
  5. Your deposit confirms your acceptance of the quote, after which the manufacturing process will commence.



  1. Fabric is agreed upon at the measurement consultation or at the fabric store (for quotes exceeding an amount of R3500, will the client be invited to join to the store) and any changes in fabric will result in extra charges (please note that different fabrics require different labour intensity and will affect the price)
  2. At your measurement consultation, you will be shown samples, either digitally or physically to assist in your decision making
  3. In the event that you have your own fabric, an additional surcharge at the discretion of The Shopaholic will apply
  4. Once fabric is bought and the client wants to change the fabric, the cost of new fabric will be incurred by the client



  1. Hand-work is any work on the garment that has to be completed or attached by hand, such as lace appliqué, beads, motifs and hook and eye. Hand work will be charged at R300 per hour or R300 per 25X25cm surface area.
  2. The design and layout of the appliqué will be confirmed by the 2nd fitting and will require a signature upon approval 
  3. Changes to handwork will be charged at an additional rate (unpicking or remaking of the bodice/area where changes need to be made due unpicking)
  4. In relation to point 3: the client will be liable to cover costs of new fabric and labour needed to make these changes


Damages during fittings:

  1. During fittings, if applicable, you will be told that the garment is fragile and breakable
  2. If damages occur during fittings due to client’s negligence, additional charges will be made according to the damages made and the costs needed to repair it


  1. None of these will be allowed during fittings:
  • Make-up/ Self-tan/lotions/oils on skin that would rub off on fabric
  • Freshly painted/manicured or pedicured nails that would rub off on the fabric
  • No jewellery



  1. Please be punctual - fittings are scheduled per 30min to 60min slots only
  2. Late arrivals will result in consultation being shortened for the remainder of the time-slot or cancelled
  3. If you forget about or miss a scheduled appointment, you will be charged an additional cost at the discretion of The Shopaholic
  4. Changes that need to be made need to be settled in 2nd last fitting. Any alterations after the final fitting will be charged to the client.
  5. Bring along your shoes (for floor-length dresses) and wear the correct underwear that you intend on wearing on the day in order to visualise the proper fit on the day of your occasion 


  1. These are the average amounts of fittings per garments:
  • Stretch-wear: 1-2 fittings
  • Matric dances: 4-6 fittings
  • Wedding dresses: 6-8 fittings



  1. No phone calls or WhatsApp messages out of business hours (or any type of social media communication) will be allowed, unless by prior arrangement. Everything discussed in these messages will be sent to client in an ‘as discussed mail’
  2. For garments where the wearer is not paying  (e.g: parent and child etc.) I ultimately listen to the paying party - being on the same page is a essential for pleasant experience together as The Shopaholic does not get involved in any disputes during fittings.
  3. Meetings/fittings or any talk of the garment will be addressed only at the premises:


The Shopaholic 

17 Cabernet Road

Saxenburg Business Park 1

Kuils River



4. Communication hours are 9am-3pm on business days via email, unless by prior arrangement

5. The Shopaholic works on an appointment basis only


The finished garment:

  1. The wearer or the person who has paid for the garment, must collect the garment
  2. Collection will take place a minimum of 3 days prior to the event where the garment is needed
  3. Collection within the 3-day period before the event, where the garment is needed, will require a holding-fee of 10% of quoted price
  4. Collections at the premises only: no meet-ups or personal deliveries, unless by prior arrangement
  5. Upon collection, a final inspection of garment will be made and an acceptance document, as no changes will be entertained afterwards
  6. Any damages to the garment after collection will be the clients responsibility: repair of such will be charged extra
  7. No refunds (partial or full)