FAQ

1. How do I order?

  1. As with most online stores, you simply need to add an item(s) to your virtual cart and select the size and quantities you need.
  2. When you're ready to buy, select "checkout" 
  3. Follow the prompts to successfully purchase your item(s) until you receive a confirmation email with your order number and cart listed
  4. We have a variety of payment methods, making shopping with us effortless
  5. We will process and pack your order within 24-72 hours when you will receive tracking or a notification to collect
  6. We cannot process EFT (Electronic Funds Transfer) payments without your proof of payment (POP) and your order will be voided if we do not have your POP by midnight of your order being placed. All POPs need to be sent to order@the-shopaholic.com
  7. Our flat rate for shipping within South Africa is R85 
  8. For outlying/rural areas please allow an additional 2 business days 

All of our payment gateways are safe and secure. These methods are listed below.  

    2. Is my order confirmed?

    Your purchase was processed successfully if you can answer 'YES' to the following questions:

    1. Were you taken to a confirmation page on completion of your purchase?
    2. Did you receive an email confirming your order along with your order number?

    If not, we are afraid that your order has not come through on our side. Please give it another try!

    3. Can I change my order or information after placing an order?

    You have 12 hours after purchasing to make any changes and notify us via email at order@the-shopaholic.com or WhatsApp us at 076 066 9010  

    4. Can I order via social media messaging or comments on your social media accounts?

    We are happy to assist you via our social accounts but an order is only confirmed once purchased via our online store. 

    Custom orders will be confirmed via direct invoice via WhatsApp or email.

    5. I paid via EFT, but did not get an order confirmation via email?

    1. Make sure that you followed the checkout prompts all the way to the end (you should receive an order number via email, regardless of whether you have paid or not, to book your products)
    2. Make sure that your email address and contact number provided at checkout is correct
    3. If you forgot to confirm your order after paying and were not redirected to the 'success' page, you will need to re-order your items and send us your proof of payment so that we can capture and link it to your order number.

    6. How long before I receive my parcel?

    Our usual delivery timeframe is between 4-7 business days, however this does not apply to peak season times such as Black Friday and Festive Season Shopping. 

    7. How do exchanges and returns work?

    Our returns policy lasts 14 calendar days.  They need to be exchanged or returned in the same condition as were received.

    8. How can I get a student discount?

    Email us at order@the-shopaholic.com with the subject line 'Student Discount' and attach a selfie of you and your valid student card. We will validate it and send you the discount amounting to 15% off. 

    9. Do you offer the service of custom designs?

    You may change the colour of our existing designs to your liking for R100 more than the selling price. For discounted items, the full price will be used and not the sale price. This option is unavailable during peak seasons such as Black Friday and Festive Season. 

     

    10. Can I collect my order at your HQ instead of having it delivered?

    Yes you may, if collection is an option displayed at checkout.

     

    11. Payment Methods:

    We offer different secure payment methods with multiple payment options for your convenience with Payfast, Happy Pay and Payflex as payment providers.

    Methods of payment include:

    Payfast:

    1. Apple Pay
    2. Samsung Pay
    3. Instant EFT
    4. Capitec Pay
    5. Snapscan
    6. Zapper
    7. Bank QR Code Apps
    8. Scan to Pay
    9. Debit/Credit Card
    10. Mobicred

    Happy Pay:

    1. Split your payments into 2 payday payments. Pay nothing today and only pay at your two next paydays.

    Visit Happy Pay FAQs for more: https://happypay.co.za/faqs

    Payflex:

    1. Choose to pay for your order in either 4 interest-free payments over 6 weeks (25% paid upfront) OR 3 interest-free payments over 3 paydays (33,33% paid upfront

    Payflex offers the first truly free payment plan in South Africa. Check out with Payflex and choose to pay for your order in either 4 interest-free payments over 6 weeks (25% paid upfront) OR 3 interest-free payments over 3 paydays (33,33% paid upfront). Your goods are shipped immediately, and you incur no additional cost (zero fees, zero interest*).

    Payflex is not a credit provider. Payflex provides interest and charge-free payment plans for low-value amounts over 6 weeks or over 3 paydays. This is commonly referred to in the industry as BNPL (Buy Now Pay Later) services. If one does not meet the required instalment dates, penalties are incurred, but not in the form of interest.

    Default fees apply if you miss a payment.

    Visit the Payflex FAQs for more: https://payflex.co.za/shopper-faqs/

    How do Pay in 3 instalments work?

    If you use Payflex five or more days before your payday of that month, the second payment will be on the same month’s payday. If you make your purchase within 5 days of your payday, then the second payment will only be charged on the following month’s payday.

     

    Manual EFT:

    • Use our banking details to make a payment from your banking application to ours.

    ______________  

    All queries are to be directed to order@the-shopaholic.com or via WhatsApp at 0760669010 -- please note that this is not a call line.