FAQ

1. How do I order?

  1. As with most online stores, you simply need to add an item(s) to your virtual cart and select the size and quantities you need.
  2. When you're ready to buy, select "checkout" 
  3. Follow the prompts to successfully purchase your item(s) until you receive a confirmation email with your order number and cart listed
  4. We have a variety of payment methods, making shopping with us effortless
  5. We will process and pack your order within 24-72 hours when you will receive tracking or a notification to collect
  6. We cannot process EFT (Electronic Funds Transfer) payments without your proof of payment (POP) and your order will be voided if we do not have your POP by midnight of your order being placed. All POPs need to be sent to order@the-shopaholic.com
  7. Our flat rate for shipping within South Africa is FREE with Fastway or Aramex. They will deliver directly to your doorstep.
  8. For outlying/rural areas please allow an additional 2 business days 

All of our payment gateways are safe and secure. These methods are listed below.  

    2. Is my order confirmed?

    Your purchase was processed successfully if you can answer 'YES' to the following questions:

    1. Were you taken to a confirmation page on completion of your purchase?
    2. Did you receive an email confirming your order along with your order number?

    If not, we are afraid that your order has not come through on our side. Please give it another try!

    3. Can I change my order or information after placing an order?

    You have 12 hours after purchasing to make any changes and notify us via email at order@the-shopaholic.com or WhatsApp us at 076 066 9010  

    4. Can I order via social media messaging or comments on your social media accounts?

    We are happy to assist you via our social accounts but an order is only confirmed once purchased via our online store. 

    Custom orders will be confirmed via direct invoice via WhatsApp or email.

    5. I paid via EFT, but did not get an order confirmation via email?

    1. Make sure that you followed the checkout prompts all the way to the end (you should receive an order number via email, regardless of whether you have paid or not, to book your products)
    2. Make sure that your email address and contact number provided at checkout is correct
    3. If you forgot to confirm your order after paying and were not redirected to the 'success' page, you will need to re-order your items and send us your proof of payment so that we can capture and link it to your order number.

    6. How long before I receive my parcel?

    Our usual delivery timeframe is between 4-7 business days, however this does not apply to peak season times such as Black Friday and Festive Season Shopping. 

    7. How do exchanges and returns work?

    Our returns policy lasts 10 calendar days.  They need to be exchanged or returned in the same condition as were received.

    8. How can I get a student discount?

    Email us at order@the-shopaholic.com with the subject line 'Student Discount' and attach a selfie of you and your valid student card. We will validate it and send you the discount amounting to 10% off. 


    9. Do you offer the service of custom designs?

    You may change the colour of our existing designs to your liking at R150 per item additional to the selling price. For discounted items, the full price will be used and not the sale price. This option is unavailable during peak seasons such as Black Friday and Festive Season. 

     

    10. Can I collect my order at your HQ instead of having it delivered?

    Yes you may, if collection is an option displayed at checkout.

     

    11. Payment Methods:

    We offer different secure payment methods with multiple payment options for your convenience with Payfast, Happy Pay and Payflex as payment providers.

    Methods of payment include:

    Payfast:

    1. Apple Pay
    2. Samsung Pay
    3. Instant EFT
    4. Capitec Pay
    5. Snapscan
    6. Zapper
    7. Bank QR Code Apps
    8. Scan to Pay
    9. Debit/Credit Card
    10. Mobicred

    Happy Pay:

    1. Split your payments into 2 payday payments. Pay nothing today and only pay at your two next paydays.

    Visit Happy Pay FAQs for more: https://happypay.co.za/faqs

    Payflex:

    1. Choose to pay for your order in either 4 interest-free payments over 6 weeks (25% paid upfront) OR 3 interest-free payments over 3 paydays (33,33% paid upfront

    Payflex offers the first truly free payment plan in South Africa. Check out with Payflex and choose to pay for your order in either 4 interest-free payments over 6 weeks (25% paid upfront) OR 3 interest-free payments over 3 paydays (33,33% paid upfront). Your goods are shipped immediately, and you incur no additional cost (zero fees, zero interest*).

    Payflex is not a credit provider. Payflex provides interest and charge-free payment plans for low-value amounts over 6 weeks or over 3 paydays. This is commonly referred to in the industry as BNPL (Buy Now Pay Later) services. If one does not meet the required instalment dates, penalties are incurred, but not in the form of interest.

    Default fees apply if you miss a payment.

    Visit the Payflex FAQs for more: https://payflex.co.za/shopper-faqs/

    How do Pay in 3 instalments work?

    If you use Payflex five or more days before your payday of that month, the second payment will be on the same month’s payday. If you make your purchase within 5 days of your payday, then the second payment will only be charged on the following month’s payday.

     

    Manual EFT:

    • Use our banking details to make a payment from your banking application to ours.

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    All queries are to be directed to order@the-shopaholic.com or via WhatsApp at 076 066 9010 -- please note that this is not a call line.


     

    Frequently asked questions

    What is the return policy?

    Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
    Are any purchases final sale?

    We are unable to accept returns on certain items. These will be carefully marked before purchase.
    When will I get my order?

    We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
    Where are your products manufactured?

    Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
    How much does shipping cost?

    Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.