FAQ
1. How do I order?
- As with most online stores, you simply need to add an item(s) to your virtual cart and select the size and quantities you need.
- When you're ready to buy, select "checkout"
- Follow the prompts to successfully purchase your item(s) until you get a confirmation email/SMS with your order number.
- There are 2 payment methods, namely EFT/bank deposit payments or an instant secure payment service via PayFast
- We will process and pack your order and capture EFT payments within 24-48 hours.
- We cannot process EFT (Electronic Funds Transfer) payments without your proof of payment (POP) and your order will be voided if we do not have your POP by midnight of your order being placed. All POPs need to be sent to order@the-shopaholic.com within 2 hours of placing your order
- Our flat rate for shipping is R85
- For outlying/rural areas please allow an additional 2 business days
2. Is my order confirmed?
Your purchase was processed successfully if you can answer 'YES' to the following questions:
- Were you taken to a confirmation page on completion of your purchase?
- Did you receive an email or SMS confirming your order along with your order number?
If not, we are afraid that your order has not come through on our side. Please give it another try!
3. Can I change my order or information after placing an order?
You have 12 hours after purchasing to make any changes and notify us via email at order@the-shopaholic.com or WhatsApp us at 0760669010
4. Can I order via social media messaging or comments on your social media accounts?
We don’t confirm orders via social media direct messages, phone-call or email. You’ll need to make purchases via our online store only or via our invoicing system which is emailed or sent via our WhatsApp line.
5. I paid via EFT, but did not get an order confirmation via email?
- Make sure that you followed the checkout prompts all the way to the end (you should receive an order number via email, regardless of whether you have paid or not, to book your products)
- Make sure that your email address and contact number provided at checkout is correct
- If you forgot to confirm your order after paying and were not redirected to the 'success' page, you will need to re-order your items and send us your proof of payment so that we can capture and link it to your order number.
6. How long before I receive my parcel?
Our usual delivery timeframe is around 7 days, however this does not apply to peak season times such as Black Friday and Festive Season Shopping. The ETA will be displayed at checkout.
7. How do exchanges and returns work?
Our returns policy lasts 14 calendar days. They need to be exchanged or returned in the same condition as were received.
8. How can I get a student discount?
Email us at order@the-shopaholic.com with the subject line 'Student Discount' and attach a selfie of you and your valid student card. We will validate it and send you the discount amounting to 15% off.
9. Do you offer the service of custom designs?
You may change the colour of our existing designs to your liking for R100 more than the selling price. For discounted items, the full price will be used and not the sale price. This option is unavailable during peak seasons such as Black Friday and Festive Season.
10. Can I collect my order at your HQ instead of having it delivered?
Yes you may, if collection is an option displayed at checkout.
Please note that only one discount code per cart can be redeemed.
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All queries are to be directed to order@the-shopaholic.com or via WhatsApp at 0760669010 -- please note that this is not a call line.