Made & dispatched from Cape Town in 1–2 business days
Exchange or Return
We want you to love what you ordered. If something isn't right, we're here to sort it out.
Return Window
10 days after delivery
Free Exchanges
1 per order
Store Credit Bonus
+10% extra per order
Cash Refund
in just 10 days
How your order is made
Your order is cut and sewn then on its way to you fast.
If the fit isn't quite right on a standard size, we will always work with you to find a solution or gladly assist you in returning it.
Over 1 000 customers have found their perfect fit, and we're committed to making sure you do too.
What this means for you
Your item is made especially for you, which is why we ask you to use our size guide,
WhatsApp us if you're unsure or visit our showroom before ordering.
We're here to help you get the perfect fit.
Not 100% happy?
Contact us within 10 days of receiving your order
WhatsApp 076 066 9010 or email order@the-shopaholic.com
Include your order number and your reason.
We'll confirm your return or exchange
Please wait for our reply before sending anything back.
We can't be responsible for non-arranged returns.
Send it back (or bring it in)
Items must be unworn, unwashed, with all original tags attached.
Exchanges can also be done in person at our Kuils River HQ by prior arrangement.
We inspect and resolve
Once we receive and inspect your item.
We'll process your exchange, store credit or refund.
Exchanges
Need a different size or colour? We're happy to help.
First exchange on full-priced items is free — no handling fee
Any following exchanges: R50 handling fee per exchange
Items bought with a discount code on full-priced items are eligible
Exchanges can be arranged at our HQ or by courier by prior arrangement only.
Unsure about sizing before you order?
Your refund options
Cash refund via EFT
Processed within 10 days of us receiving and inspecting your item
Original delivery fees are non-refundable. If your order qualified for free delivery, the actual courier cost of R85 will be deducted.
Split refund
This is for orders exceeding 6 items
Approved returns via part cash, part store credit.
This will be handled on a case-by-case basis
What can be returned
- Standard full-priced items in original, unworn, unwashed condition
- Items with all original tags and labels still attached
- Items reported within 10 calendar days of delivery
- Items that are defective, damaged in transit, or incorrectly supplied (always covered)
- Promotional items (flash sale / daily offers / items purchased using a discount code) but not Mega-Sale Items
What can't be returned
To be fair to all our customers, returned items must be in the same condition they were sent: unworn, unwashed and with tags intact.
Items showing signs of wear, washing, or damage unfortunately can't be accepted.
- Custom orders (custom colour, length, size, or style changes)
- Sale and final-clearance items (Mega-Sale Items)
- Gift cards
- Bodysuits, swimwear items
- Items that have been worn, washed, or altered by us or a 3rd party
- Items with odours (perfume, smoke, deodorant, body odour)
- Items with stains, marks, fake tan, pet hair or signs of wear
- Items damaged due to incorrect garment care (stains etc.)
- Items purchased from third-party stockists
Fees at a Glance
| Situation | Fee |
|---|---|
| First exchange on a full-priced item | Free |
| Repeat exchange on the same order | R50 per exchange |
| Return shipping (customer's responsibility) | At customer's cost |
| Free-delivery order deduction on cash refund | R85 |
| Goodwill return deduction: order of 1–4 items | R50 flat per order |
| Goodwill return deduction: order of 5+ items | R50 per returned garment |
| Rejected return sent back to customer | R85 |
| Defective, damaged or incorrect item | No fee |
Defective, damaged or incorrect items
If your item arrives faulty or isn't what you ordered, we'll make it right - no fees, no fuss.
Contact us within 7 calendar days with your order number, clear photos or video of the issue and a short description.
We'll arrange a repair, replacement, exchange, or refund depending on the situation.
Promotions & bundles
If your order included a free item or bundle deal (for example, Buy 3 Tops Get 1 Free) all items in the bundle must be returned together.
The value of any free item or discount may be deducted if only part of a bundle is returned.
Caring for your clothes
We're not able to accept returns for damage caused by incorrect wear, storage or garment care:including rubbing against rough surfaces, incorrect washing or drying, ironing damage, colour transfer or leaving damp garments in a bag.
Please follow the care labels in your garment.
Returning outside the 10-day window
We may, at our discretion, consider a goodwill return or exchange after the 10-day window, provided the item is in original condition.
Goodwill returns are not automatic and may be subject to a deduction, or may be issued as store credit rather than a cash refund. WhatsApp us to discuss.
Administration deduction on returns
Because each garment is made, handled, packed and processed by our team, an administration deduction applies to approved returns
Return address
The Shopaholic
11 Muscat Road, Saxenburg Park 1
Kuils River, Cape Town, 7580
Please only send items back after we've confirmed your return.
Contacting individual team members personally to arrange returns may result in delays. Please use the official contact methods above.